ACR Provence Privacy Policy How we handle your personal data and cookies

Who is responsible for your data

Under the European General Data Protection Regulation (GDPR) and the French Data Protection Act of 6 January 1978 (Loi Informatique et Libertés), the organisation that decides why and how your information is used is called the data controller. For this website, the data controller is Groupe ACR Provence, a French limited liability company (SARL).

• Company: Groupe ACR Provence, SARL with a share capital of €1,000, registered with the Salon-de-Provence trade and companies register (RCS)
• Company number (SIREN): 978 044 543
• EU VAT number: FR41 978 044 543
• Registered office: 378 Boulevard Georges Clémenceau, 13300 Salon-de-Provence, France
• Manager: Amor REZGUI
• Data protection contact: provenceacr@gmail.com / +33 6 24 06 88 81
• Website host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France (tel. +33 9 72 10 10 07)

The full company registration details are also published, in French, in our legal notice, which is linked at the foot of every page.

What we collect when you contact us

You do not need an account to use this site, and simply reading its pages never requires you to give us your name or contact details. Personal information only reaches us when you choose to fill in a contact or quote form, or when you email or phone us directly. A quote request usually contains:

• Your name, so that we know who we are writing to.
• Your phone number and email address, so that we can reply and arrange a visit to the property.
• The town or address of the property, so that we can take the location of the works into account.
• The type of works and your own description of the project, which are the basis of the quote.
• The page of the site from which the request was sent.

These details are used for three purposes only: answering your enquiry, preparing and following up your quote, and managing the relationship with you if you become a client. They are intended for our sales team alone and are never sold or handed to advertisers. The free quote we aim to send within 48 hours is prepared from exactly this information, so the more precise your description, the more useful our first reply.

Under the GDPR, each of these uses rests on a legal basis. Answering your enquiry and preparing your quote are steps taken at your request before a contract. Carrying out the works and following up the site is the performance of that contract. Keeping invoices and accounting records is a legal obligation. Audience measurement with Google Analytics relies on your consent alone.

How long we keep it and who can read it

An enquiry that does not lead to works is kept for three years from our last contact with you. If you become a client, your records are kept for as long as we work together, then for five years after the end of the relationship, which is the French legal limitation period; invoices are kept for as long as accounting law requires. Access is restricted to the ACR Provence team, which is based in France. Once you become a client, the partner trades working on your site receive only what they need for their part of the job (your name, the site address and a phone number). Along the way, your information passes through a small number of technical services:

• Form delivery: the forms on this site are forwarded to our company mailbox by FormSubmit, a third-party form-handling service.
• Email: our company mailbox, which receives your requests and our replies, is provided by Google (Gmail).
• Website hosting: the site itself is hosted in France by OVH SAS.
• Fonts and icons: the page fonts are served by Google Fonts and the icons by Cloudflare (cdnjs); loading them sends your IP address to their servers.
• Audience measurement: only if you accept cookies, Google Analytics 4 receives browsing statistics, as described below.

Some of these providers may process data outside the European Union. Where they do, the transfer must be covered by one of the safeguards set out in the GDPR, such as an adequacy decision or the European Commission's standard contractual clauses. Your data is never sold or handed to advertisers.

If you own a property in France but live elsewhere, you may also want to know how you are kept informed once works begin: our guide to renovation project management for non-resident owners covers that follow-up.

Cookies and Google Analytics

A cookie is a small file that your browser keeps in order to remember information from one page to the next. On acr-provence.com, the only non-essential tool is Google Analytics 4, which shows us how many people visit the site and which pages they read. It is switched off by default: nothing is measured until you click Accept on the cookie banner, and Google's Consent Mode keeps analytics and advertising storage set to “denied” until you do. When measurement is active, IP address anonymisation is turned on.

Your answer is saved in your own browser's local storage, not on our servers. It applies to both the French and the English versions of the site, so switching language will not bring the banner back. Some pages also use the same mechanism to remember that you have closed our quote banner.

To change your mind, clear the browsing data stored for acr-provence.com in your browser settings; the banner will then appear again on your next visit. Declining cookies does not block access to any page.

Your rights and how to exercise them

Because ACR Provence is established in France, the GDPR applies to the data we hold whether you live in the United Kingdom, the United States or anywhere else. At any time, you can ask us to exercise the following rights:

• Access: receive a copy of the information we hold about you.
• Rectification: correct details that are wrong or out of date.
• Erasure: have your records deleted, unless the law requires us to keep them.
• Objection and restriction: stop or limit a particular use of your data.
• Portability: receive the data you gave us in a common digital format.
• Consent withdrawal: withdraw your agreement to analytics cookies whenever you wish.

Send your request to provenceacr@gmail.com, stating which right you wish to use and the email address or phone number you gave us, so that we can find your file. Under the GDPR, a reply is due within one month. If you are not satisfied with our answer, you can lodge a complaint with the French data protection authority, the CNIL (Commission nationale de l'informatique et des libertés), or with the regulator of the country where you live, such as the Information Commissioner's Office (ICO) in the United Kingdom.